Advanced topics

Zones

As NetXMS server keeps track of an IP topology, it is important to maintain the configuration in which IP addresses do not overlap and that two IP addresses from same subnet are really within one subnet. Sometimes, however, it is needed to monitor multiple sites with overlapping IP address ranges. To correctly handle such situation, zoning must be used. Zone in NetXMS is a group of IP subnets which form non-overlapping IP address space. There is always zone 0 which contains subnets directly reachable by management server. For all other zones server assumes that subnets within that zones are not reachable directly, and proxy must be used.

Enable Zoning

Zoning support is off by default. To turn it on you must set server’s configuration variable EnableZoning to 1 and restart server. After restart, server will create default zone with UIN (unique identification number) 0 and put all existing subnets into that zone. Subnet tree will looks like this:

Setting communication options for zones

Server have to know proxy nodes to be able to communicate with nodes in remote zones. Default proxy settings for all nodes in the zone can be set on Communications page in zone object properties:

On this page you can set default proxy node for NetXMS agents, SNMP, and ICMP. Note that proxy node must be in default zone and must have primary IP reachable by NetXMS server.

Moving nodes between zones

To move existing node to another zone, select Change zone from nodes context menu, then select target zone in zone selection dialog that will appear. After move to another zone, server will immediately do configuration poll on the node.

Integration with external HelpDesk

NetXMS provides possibility to create issues in external helpdesk system directly from NetXMS management console, based on pending alarms. In this situation NetXMS and external helpdesk system will have synchronized issue workflow.

For now integration is done only with JIRA.

JIRA Module

This module provide integration between NetXMS and JIRA.

Required NetXMS configuration

For NetXMS is required to configure server parameters(they should be created by user) and restart the server.

Parameter name	Description
HelpDeskLink	For JIRA integration should be set to “jira.hdlink” (without quotes)
JiraIssueType	Name of the JIRA issue type, which will be used by NetXMS. Sample value: “Task” (without quotes)
JiraLogin	Login of the JIRA user(This user should exist in JIRA system with with permissions to create issues in project(JiraProjectCode) and comment on own issues)
JiraPassword	Password of the JIRA user
JiraProjectCode	Project Key in JIRA. (Project should exist)
JiraServerURL	URL of JIRA installation. Example: “http://localhost:8080/jira”. Please note, that trailing slash (“/”) should be removed!

If all configuration was successfully done after rester in console should be present:

[25-Apr-2014 14:16:07.894] [INFO ] Helpdesk link module JIRA (version 1.2.14) loaded successfully

Required JIRA configuration

NetXMS JIRA plugin should be deployed to JIRA and configured. REST API should be enabled in JIRA configuration (enabled in default configuration).

To access configuration page for the plugin, go to “System → Advanced” and select “NetXMS Integration” tab:

Possible configuration options:

1. “Plugin Enabled” — global on/off switch, plugin completely cease any activity when turned off (default).

2. “Force Save” — by default, plugin will verify configuration before saving (connectivity to all servers, credentials). This checkbox allows to bypass this step completely and save configuration even if one of more NetXMS servers are rejecting provided credentials or do not respond at all)

3. “Project Key” — Key of the project, where issues from NetXMS will be created. This key will be also used in workflow operations — plugin will process events related to this project:

   

4. “Servers” — addresses of up to a 3 NetXMS servers, can be either IP address or hostname.

5. “Log In” — user login in NetXMS (User should exist in NetXMS with Read, View Alarms, Acknowledge Alarms, Terminate Alarms to all nodes)

6. “Password” — user password in NetXMS

Plugin will verify configuration and provide feedback. If one or more NetXMS servers are not responding (e.g. they are not configured yet), you can select “Force Save” to overrule verification process and save configuration.

Workflow configuration

Since JIRA workflow can be much more sophisticated than alarm states in NetXMS, JIRA Administrator should decide which workflow transition should change NetXMS alarm state.

NetXMS supports four alarm states:

1. Outstanding — initial state, can’t be set from JIRA side
2. Acknowledged — operator is aware of the problem and it’s in progress (“Acknowledge” action)
3. Resolved — problem is resolved but alarm stays in the list until verified and terminated by supervisor (“Resolve” action)
4. Terminated — problem is resolved and verified, alarm is removed from the list (“Terminate” action)

Sample workflow (JIRA default workflow):

Sample mapping:

Transition	NetXMS post-function action
Start Progress	Acknowledge
Resolve Issue	Resolve
Close Issue	Terminate
All other transitions	Ignored

Configure workflow in JIRA:

1. Create new Workflow Schema if required
2. Copy existing or create new Workflow
3. Assign Workflow to the project, where NetXMS will create issues
4. Modify transitions to call plugin’s post-function and change related alarm in NetXMS

1. Click on a “cog” icon on a transition and select “View Post Functions”:

2. Click on “Add a new post function to the unconditional result of the transition”:

3. Select “NetXMS Modify Alarm” and click “Add”:

4. Select desired alarm action (Acknowledge / Resolve / Terminate) and click “Add”:

5. Repeat for all required transitions

5. Publish workflow changes

Ticket creation

Tickets are created from from alarms manually. To create ticket user should have “Create helpdesk tickets” access for required objects.

Steps to create ticket:

1. Right click on alarm in NetXMS and select “Create ticket in helpdesk system”:

   

2. In a moment, issue will be created and Helpdesk ID will be show in corresponding column:

   

3. Right click on the alarm and select “Show helpdesk ticket in web browser” to navigate to the issue in JIRA:

   

Hooks

Sometimes it is required to add some additional functionality after poll, object creation or other action - for this purpose hooks were created. Hook is manually created script in Script Library that is executed at a special condition like end of the poll or interface creation.

More about poll types and purposes can be found there and about script creation there.

To be recognized as a hook script should have special name. It should be named according to convention: Hook::hook_name.

Example: Hook::ConfigurationPoll

Full list of hooks:

Hook name	Description	Parameters	Return value
Hook::StatusPoll	Hook that is executed at the end of status poll	$object - current object, one of ‘NetObj’ subclasses $node - current object if it is ‘Node’ class	none
Hook::ConfigurationPoll	Hook that is executed at the end of configuration poll	$object - current object, one of ‘NetObj’ subclasses $node - current object if it is ‘Node’ class	none
Hook::InstancePoll	Hook that is executed after instance discovery poll.	$object - current object, one of ‘NetObj’ subclasses $node - current object if it is ‘Node’ class	none
Hook::TopologyPoll	Hook that is executed at the ens of topology poll	$node - current node, object of ‘Node’ type	none
Hook::CreateInterface	Hook that is executed after new interface is created.	$node - current node, object of ‘Node’ type $1 - current interface, object of ‘Interface’ type	true/false - boolean - whether interface should be created
Hook::AcceptNewNode	Hook that is executed on a new node add. This script should return 1 if node should be added. In case if script returns nothing or something other than 1 - node will not be added.	$ipAddr - IP address of the node being processed $ipNetMask - netmask of the node being processed $macAddr - MAC address of the node being processed $zoneId - zone ID of the node being processed	true/false - boolean - whether node should be created
Hook::DiscoveryPoll	Hook that is executed at the ens of discovery poll	$node - current node, object of ‘Node’ type	none
Hook::PostObjectCreate	Hook that is executed after object is created	$object - current object, one of ‘NetObj’ subclasses $node - current object if it is ‘Node’ class	none
Hook::CreateSubnet	Hook that is executed at the ens subnet creation	$node - current node, object of ‘Node’ class $1 - current subnet, object of ‘Subnet’ class	true/false - boolean - whether subnet should be created
Hook::UpdateInterface	Hook that is executed at the ens of interface update	$node - current node, object of ‘Node’ type $interface - current interface, object of ‘Interface’ type	none

Usually hooks are used for automatic actions that need to be done on node. For example automatic remove change of expected state of interface depending on some external parameters.

Troubleshooting

Resetting “system” user password

Warning

Server (“netxmsd”) should be stopped while performing password reset operation!

Passwords in NetXMS are stored in hashed, not-reversible way, so there are no way to recover it, but it can be reset. Use following procedure to reset password and unlock account:

1. stop netxmsd
2. run “nxdbmgr reset-system-account” to unlock “system” account and change it’s password to default (“netxms”).
3. start netxmsd
4. login as “system” using password “netxms”
5. In user manager change password for any admin user account
6. login as admin user and disable “system” user account

Enable Crash Dump Generation

When running on Windows server is capable of creating crash dumps. To enable crash dump generation, add the following options to netxmsd.conf file:

CreateCrashDumps = yes
DumpDirectory = path

DumpDirectory must point to directory writable by server process. After each crash server will create two files: info and mdmp. Info file contains basic information about crash, server version, and call stack of current thread. Mdmp file is a minidump which can be read and analyzed using debugger.

Force Crash Dump Creation

It is possible to force creation of crash dump. To do that you’ll need access to server debug console. You can access it using nxadm tool or via Tools ‣ Server Console menu in management console. Once in server debug console, you can run command dump or raise access. First command works only on Windows and will produce process dump without stopping it. Second command will cause access violation exception which will lead to process crash and crash dump generation.

SNMP Device not recognized as SNMP-capable

Common issues:

1. Invalid community string or credentials
2. Access control on the device or firewall prevent connections from NetXMS server
3. Device do not support System (.1.3.6.1.2.1.1) or Interfaces (.1.3.6.1.2.1.2) MIBs, which are used to detect SNMP-capable devices. To override OIDs used for detection, set node’s custom attribute snmp.testoid to any OID supported by device.

Automatic actions on a new node

On a new node creation is generated SYS_NODE_ADDED event. So any automatic actions that should be done on a node can be done by creating EPP rule on on this event, that will run script. In such way can be done node bind to container, template auto apply and other automatic actions.

Autologin for Management Console

New in version 1.2.9.

Starting from version 1.2.4, it is possible to connect management console (nxmc) or web management console to server automatically without login dialog. This chapter describes additional command line options and URL parameters for that.

Desktop Console

Command line option	Description
-auto	Connect to server automatically without login dialog
-dashboard=dashboard	Automatically open given dashboard after login (either dashboard object ID or name can be specified)
-login=login	Set login name
-password=password	Set password, default is empty
-server=address	Set server name or IP address

For example, to connect management console to server 10.0.0.2 as user guest with empty password, use command

nxmc -auto -server=10.0.0.2 -login=guest

Web Console

URL parameters	Description
auto	Connect to server automatically without login dialog
dashboard=dashboard	Automatically open given dashboard after login (either dashboard object ID or name can be specified)
login=login	Set login name
password=password	Set password, default is empty
server=address	Set server name or IP address

For example, to connect web management console to server 10.0.0.2 as user guest with empty password and open dashboard called “SystemOverview”, use URL

http://server/nxmc?auto&server=10.0.0.2&login=guest&dashboard=SystemOverview

NetXMS data usage in external products

NetXMS provides next options to use data in other applications:

• Use autologin and dashboard name in URL to add dashboard to your company documentation(where URL usage is possible).
• Use Grafana for graph creation and further usage
• Get data through Web API

Web API/Rest API

The NetXMS WebAPI is being developed to support larger integration possibilities for the NetXMS server and is based on the RESTful philosophy. API calls are REST-like (although not purely RESTful) and uses JSON for data exchange. The API currently supports Grafana integration and some additional parameters for integration. The NetXMS WebAPI is currently in very early development!

Information about Grafana configuration can be found here.

Requirements

• A running instance of the NetXMS server.
• Access to a web server.

Setup

1. Download netxms-websvc-VERSION.war (example: netxms-websvc-2.2.15.war) file from http://www.netxms.org/download page.
2. Copy the downloaded .war file to your web server.
3. Create a nxapisrv.properties file and place it in the property file location of your web server and specify the NetXMS Server address with the property.

Localhost address will be used if no address was set. Server configuration example:

netxms.server.address=sever.office.radensolutions.com

If the server is running on a non-standard port, specify it with the following property:

netxms.server.port=

Implemented functionality

Authentication

Login

Any user account configured in NetXMX can be used to authenticate to Rest API, however this user should have access right to objects that will be requested through the API.

There are 3 implemented options of authentication:

1. Basic authentication for Rest API session creation, more information can be found on Wikipedia
2. Through POST request for Rest API session creation
3. Through POST request to allow external software user authentication using NetXMS user accounts. To be able to login using this authentication type, user account should have “External tool integration account” access right set.

Creating Rest API session:

Request type: POST

JSON data:

{"login":"admin","password":"netxms"}

Request path: API_HOME/sessions

Return data:

On success server will set cookie session_handle and json with session GUID and server version. When performing subsequent requests, session GUID should be provided in Session-Id: field of request’s header or the cookie should be passed.

Performing external authentication:

Request type: POST

JSON data:

{"login":"admin","password":"netxms"}

Request path: API_HOME/authenticate

Return data:

The API will return a 200 response if the credentials are correct, a 400 response if either login or password is not provided or 401 if the provided credentials are incorrect.

Authentication used to gain Rest API session.

Logout

To log out request with given session ID.

Request type: DELETE

Request path: API_HOME/sessions/{sid}

Return data:

The API will return a 200 response if log out succeed.

Objects

Get multiple objects with filters

Request to get all objects available to this user or to get objects that fulfil filter requirements and are available to this user.

Request type: GET

Request path: API_HOME/objects

Filter options:

• area=geographical area
• class=class list
• name=pattern

Return data:

Will return filtered objects or all objects available to user.

Get object by id

Request to get exact object identified by ID or GUID.

Request type: GET

Request path: API_HOME/objects/{object-id}

Return data:

Object information identified by provided ID or GUID.

Alarms

Full scope of currently active alarms can be obtained or object specific list.

All alarms

Request to get all active alarms available to this user.

Request type: GET

Request path: API_HOME/alarms

Return data:

Will return all active alarms available to this user.

All node alarms

Request to get all active alarms for exact object identified by ID or GUID.

Request type: GET

Request path: API_HOME/alarms/{object-id}

Return data:

Will return all active alarms available to this user for requested node.

DCI Data

There are 2 options to get DCI last values. First is to get last values for one DCI and the second one is to create adhoc summary table with required values for all nodes under container.

DCI last values

Request to get last values of DCI identified by ID for exact object identified by ID or GUID.

Request type: GET

Request path: API_HOME/objects/{object-id}/datacollection/{dci-id}/values

Filter options:

• from=requested period start time as unix timestamp
• to=requested period end time as unix timestamp
• timeInterval=requested time interval in seconds
• itemCount=number of items to be returned

Return data:

Will return last values for requested node and DCI limited by filters.

Adhoc summary table

Option to get last values for multiple nodes(for all nodes under provided container) for the same DCIs. Required DCIs and container are provided in request.

Request type: POST

Request path: API_HOME/summaryTable/adHoc

POST request JSON

{
    "baseObject":"ContainerName",
    "columns": [
        {
        "columnName":"Free form name that will be used in return table for this column",
        "dciName":"Name of DCI, that will be used for filtering"
        },
        {
        "columnName":"Name2",
        "dciName":"DCIName2"
        }
    ]
}

Return data:

Will return adhoc summary table configured accordingly to request json.