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Messages - Victor Kirhenshtein

#1801
General Support / Re: Issue with Query
February 21, 2018, 01:12:17 PM
Hi,

on Debian core dump generation disabled by default. Please try to enable it and provide us with core file. There are also slight chance that this is known issue fixed in 2.2.3 or upcoming 2.2.4 (will be released within few days).

Best regards,
Victor
#1802
Hi,

I suppose you mean that you are using main NetXMS agent in customer environment as a proxy for target Windows machine. In that case make sure that main agent has configuration option

EnableProxy = yes

in it's configuration file, and that target Windows agent has main agent's IP address listed in MasterServers.

Best regards,
Victor
#1803
Hi,

server only updates object_properties table when something persistent changes (like object name) and on shutdown (to save status and other runtime information). On large installations it removes a lot of unnecessary DB updates.

Best regards,
Victor
#1804
Hi,

we will check.

Best regards,
Victor
#1805
General Support / Re: Upgrade Failed
February 20, 2018, 09:21:06 PM
Hi,

we do not recommend to use SQLite in production environment. Due to very limited SQLite capability for changing schema (basically you can only add new column) upgrade procedures often file. We do create workarounds for this, but sometimes (as now) SQLite versions of upgrade procedures are not ready. I recommend to limit SQLite use to proof of concept systems and migrate to other supported DB when possible.

Best regards,
Victor
#1806
General Support / Re: Issue with Query
February 20, 2018, 09:16:47 PM
Hi,

seems to be a bug in server. What version you are running and on what OS? Do you have crash dumps?

Best regards,
Victor
#1807
General Support / Re: DCI with Operating systems
February 20, 2018, 09:15:53 PM
Hi,

there are no separate parameters for that, but you can use transformation script to extract needed part from System.Uname (likely using regular expressions).

Best regards,
Victor
#1808
Hi,

you have to pass some valid email address as request. Rest of parameters are the same as for all other ServiceCheck.* parameters. Response field is ignored. Checker will send test email and return 0 if it was successfully sent. More information here: https://netxms.org/documentation/adminguide/service-monitoring.html#network-service

Best regards,
Victor
#1809
Hi,

in 2.2.3 we have added fix for incorrect value type in transformation script. If you are running older version, try to change transformation script to


return uint64($1) * 8;


Best regards,
Victor
#1810
General Support / Re: External ticket system integration
February 20, 2018, 09:05:28 PM
Hi,

NetXMS has "helpdesk links" - loadable modules that provide interface to ticketing system. If ticketing system supports it, this module can provide two-way integration (as done for Jira). Currently such modules exists only for Jira and RedMine. Unfortunately they are not scripts, but shared libraries written in C++. If you have C++ developers you can build your own link using Jira as example. For 3.0 branch we are considering Python and/or JavaScript extension support, but that's long way ahead anyway. You can also order custom development from our company.

Best regards,
Victor
#1811
General Support / Re: Issues after latest Upgrade
February 20, 2018, 08:59:27 PM
Hi,

did you unpack UI over previous version? Sometimes it keeps some components in the cache. Try to unpack into empty directory and run from there.

Best regards,
Victor
#1812
Hi,

we will release 2.2.4 with a fix this week.

Best regards,
Victor
#1813
Hi,

so far the only option is to write nxshell script.

Best regards,
Victor
#1814
General Support / Re: Netxms - send sms feature
February 20, 2018, 08:50:43 PM
Release 2.2.4 will contain improved Portech driver that should work with newer gateway versions.

Best regards,
Victor
#1815
General Support / Re: Run Script to get DCI Data
February 20, 2018, 08:49:27 PM
Hi,

yes, that's definitely an issue. Check that you have NetXMS server's external address in MasterServers on local agent.

Best regards,
Victor