Hi,

Not fixed - I've reopened https://github.com/netxms/netxms/issues/3137. It was closed against a different fix (#3240) that only covered part of the problem.

Your combination is not the version mismatch Filipp mentioned - agent 6.2.3 and server 6.2.2 both contain everything from that work, so the "server must also be 6.2" note does not apply to you.

What is left: the agent can still change the reported user name, and sometimes the display name, for the same Store package between two polls, without signalling that the data is incomplete. Since 6.1 the server treats package name plus user as the package identity, so any such change comes out as a remove plus an install. Most likely triggers are a user profile whose registry hive is not on disk while the user is logged off (roaming profiles, FSLogix, UPD), and a failed SID-to-username lookup.

To tell which one you are hitting, please post:

• nxagentd log with debug level 6 for tag "winnt", covering a full logon and logoff
• System.InstalledProducts table taken twice - once with a user logged on, once without
• whether these are RDS/terminal servers, and whether profiles are roaming, FSLogix or UPD

Workaround is poor. There is no way to exclude Store packages from the inventory, and the inventory is collected on every configuration poll. Since 6.1 SYS_PACKAGE_INSTALLED and SYS_PACKAGE_REMOVED carry the user name as an event parameter, but filtering on it only removes half of each pair - the other half is reported as a system-wide package with empty user.

We have upgraded to netxms server 6.2.5 and netxms windows x64 agent to 6.2.5 and still seeing duplicate packages and also the warnings in the netxms server logs.

Hi,

Still not fixed - nothing in 6.2.4 or 6.2.5 changed this part of the agent. Remaining problem is now tracked in https://github.com/netxms/netxms/issues/3621 (#3137 was closed after the split).

To move it forward, please post:

• exact warning lines from the server log - package name in them shows which part of the agent produces the duplicates
• nxagentd log with debug level 6 for tag "winnt", covering a full logon and logoff
• System.InstalledProducts table taken twice - once with a user logged on, once without
• whether these are RDS/terminal servers, and whether profiles are roaming, FSLogix or UPD